Case Study: Banner Health recovers over $128M with FinThrive Insurance Discover

Banner Health recovers over $128M with FinThrive

Banner Health, a multi-state health system, faced significant challenges including staffing shortages, lower patient payments, and thin margins. Inefficient processes led to bad debt, uncompensated care, and a high percentage of accounts receivable over 90 days. To address these issues, Banner Health partnered with FinThrive and implemented its Insurance Discover product to improve registration and identification accuracy.

By implementing FinThrive's solution, Banner Health recovered over $128 million in revenue, including $115 million in acute payments and $13 million in ambulatory payments. The health system saw a 5.75% recovery rate on total billable accounts and cut its bad debt in half from 4% to 2% over three years. FinThrive also helped decrease eligibility denials and patient complaints while reducing the average accounts receivable over 90 days.

Banner Health