Case Study: Restos du Cœur triples average donation amount with Fintecture Instant Bank Transfer

Restos du Cœur - Customer Case Study

Restos du Cœur, an association fighting poverty and food insecurity, needed to optimize its online donation process. Key challenges included increasing the average online donation amount, converting one-time donations into recurring ones, and simplifying the payment journey. They also faced high rates of payment failures, particularly for large donations, and a manual, time-consuming process for handling bank transfers.

Fintecture implemented its Immediate Transfer solution to provide a seamless bank-to-bank payment method. This allowed donors, especially those with high amounts or specific card issues, to donate easily. The results were significant, with over €4 million collected through Fintecture. The average donation via this method was €660, three times higher than the standard online average, including a single donation of €35,000. Fintecture's solution also saw high reuse rates, simplifying the process for major donors.

Restos du Cœur

Clémence Péan

Acquisition and Innovation Manager