Case Study: Alcopa Auction boosts instant transfers and eliminates payment identification issues with Fintecture Smart Transfer

Alcopa Auction - Customer Case Study

Alcopa Auction, France's leading used car auction operator, faced significant payment processing challenges. The company, which handles over 105,000 vehicle sales annually, struggled with manually identifying the payers of 350-500 daily bank transfers. This created a bottleneck, as only the accounting department could verify payments, delaying customers from collecting their vehicles and putting strain on internal teams. The issue was compounded by high-value transactions and a strict 8-day payment deadline.

To solve this, Alcopa Auction implemented the Fintecture Smart Transfer solution. Fintecture provided a system of personalized IBANs for each customer, allowing for the automatic and instant reconciliation of payments to specific invoices. The integration was seamless with their existing tools, requiring no change in workflow for operators or customers. The results were transformative: Fintecture eliminated payment identification problems, decentralized payment tracking, and increased the proportion of instant transfers from 5% to 37%. This allowed sale files to be finalized in half a day, dramatically improving customer satisfaction by enabling same-day vehicle collection.

Alcopa Auction

Bruno Bloquet

Administrative and Financial Director