Case Study: VLocker achieves 43% customer growth with Fingent's smart locker management solution

VLocker boosts customer base 43% with Fingent

VLocker, an Australian family locker business in the retail industry, faced significant challenges with parcel deliveries, including customer unavailability, lack of proper delivery addresses, and an inefficient locker system. To provide more flexible delivery options, they partnered with vendor Fingent to develop a smart locker management solution.

Fingent implemented a web-based delivery management system for VLocker, which included flexible collection options, timely notifications, and a barcode system for tracking. This solution led to a measurable 43% increase in VLocker's customer base within the first six months and a 50% reduction in manual workload, significantly improving operational efficiency and expanding business opportunities.

VLocker