Case Study: PwC achieves 80% productivity gains with Fingent's smart ticketing solution

PriceWaterHouseCoopers boosts productivity by 80% with Fingent

PricewaterhouseCoopers (PwC) faced a challenge with its lack of a systematic process for internal ticket management, which created inefficiencies in raising and distributing service tickets within teams. To address this, the vendor Fingent developed a smart service ticketing solution to bring automation and transparency to their process.

Fingent implemented a custom mobile application for both Android and iOS, built with technologies including HTML5, CSS, JavaScript, and SQLite. This solution provided PwC with an efficient tool for managing its corporate ticket inventory, fostering effective collaboration between employees and the IT department. The results were significant, with PwC achieving an 80% increase in productivity and a 67% faster ticket resolution rate.

PriceWaterHouseCoopers