Case Study: NEC Financial Services achieves unified self-service payment processing with Fingent

NEC Financial Services cuts quotation time by 50% with Fingent

NEC Financial Services, LLC, a provider of tailored financing solutions, needed to modernize its payment experience. Its reliance on manual processes was a productivity killer and failed to meet growing customer expectations for interactive, self-service digital payment options. To address this challenge, NEC partnered with vendor Fingent to develop a unified self-service customer portal.

Fingent developed a comprehensive customer portal using technologies including ASP.NET, C#, and MS SQL Server. The solution provided customers with a single place to make payments, view invoices, request financing, and access support, while also streamlining internal processes for NEC's staff. The results included streamlined payment transactions, faster invoicing, and enhanced personnel productivity. A previous project with Fingent had already reduced the time personnel spent building quotations by 50%, demonstrating their ability to deliver measurable impact.

NEC Financial Services, LLC