Case Study: Global Technology and Electronics Corporation achieves 80% faster ticket handling with Fingent's AI Ticketing System

Global Technology and Electronics Corporation cuts manual ticket handling by 80% with Fingent

The client, a global technology and electronics corporation, faced significant inefficiencies as its support teams manually managed thousands of customer inquiries through shared email inboxes. This manual process was slow, prone to errors, and led to frequent misclassification and delays. To overcome these roadblocks, the company engaged Fingent to develop a custom AI-powered ticketing system.

Fingent implemented a custom AI-powered ticketing system built on Microsoft .NET and Azure AI services. The solution automated email parsing, ticket creation, and intelligent routing. This resulted in an 80% reduction in manual handling time and a 40% boost in agent productivity, leading to significantly faster issue resolution and enhanced operational visibility for the client.