Case Study: Sandia Area FCU achieves 99% Reg E compliance success with FINBOA Payment Disputes

Sandia Area FCU reaches 99% Reg E compliance with FINBOA

Sandia Area FCU faced significant challenges with its manual dispute processing, which led to long processing times, frequent missed Regulation E compliance deadlines, and inconsistent member communication. These inefficiencies increased expenses and put the credit union at risk. To address this, they turned to vendor FINBOA for a solution using its Payment Disputes product.

By implementing FINBOA's automated dispute solution, Sandia Area FCU streamlined its operations. The results were a 99% success rate in meeting Reg E timelines and time savings of up to 10 minutes per claim. This automation also drastically reduced errors and improved the overall member experience. FINBOA's solution provided the credit union with the efficiency and compliance assurance it needed.

Sandia Area FCU