Case Study: Middletown Valley Bank achieves clean Reg E audits and greater efficiency with FINBOA Payment Disputes

Middletown Valley Bank achieves clean Reg E audits with FINBOA after cutting labor from 2 FTEs to 1 part-time resource

Middletown Valley Bank faced challenges in managing Regulation E compliance through manual, spreadsheet-based processes. To improve efficiency and accuracy, the bank turned to FINBOA and implemented its Payment Disputes service.

By adopting FINBOA's automated workflows, Middletown Valley Bank replaced its manual operations. This solution from FINBOA resulted in two consecutive years of clean Reg E audits, reduced labor from two full-time employees to one part-time resource, and an expected annual loss recovery of $35,000 to $60,000, alongside improved operational visibility.

Middletown Valley Bank