Case Study: First Oklahoma Bank boosts efficiency with FINBOA automation

First Oklahoma Bank resolves 33% of disputes automatically with FINBOA

First Oklahoma Bank faced significant operational challenges due to manual, paper-based processes in its payment disputes and treasury onboarding departments. These legacy workflows resulted in lengthy resolution times, limited visibility, and a lack of scalability, creating bottlenecks and compliance risks. To address this, the bank turned to FINBOA and implemented its Payment Disputes with AutoDecision and Treasury Onboarding solutions.

By implementing FINBOA's automation platform, the bank streamlined key back-office workflows. This solution automated disputes resolution and digitized the treasury onboarding process. As a result, many disputes are now resolved the same day, with 33% of cases being fully automated. Treasury onboarding became faster and more efficient, transforming from a fragmented manual effort into a seamless digital experience. FINBOA's technology enabled the bank to boost efficiency, improve compliance, and increase scalability.

First Oklahoma Bank