Case Study: First Bank streamlines Reg E compliance with FINBOA

First Bank - Customer Case Study

First Bank, a community bank with nine branch offices in Illinois and Indiana, struggled to manage Regulation E disputes using Excel spreadsheets and Adobe forms. Inefficient internal communication made claim status hard to track, risked missing Reg E deadlines for provisional credit, and created extra work for staff and customers. To improve compliance, First Bank turned to FINBOA and its Reg E SaaS dispute tracking solution.

FINBOA implemented a centralized, customizable case management and digital forms workflow that put dispute forms, claim status, credit details, and related documents in one accessible place. The bank also enabled electronic signatures and streamlined communication between Retail and Operations. As a result, First Bank cut claim processing time by more than 50%, improved information access and communication, and delivered a better customer experience.

First Bank

Stephanie Morrill

Deposit Operation Fraud Specialist