Case Study: Carter Bank & Trust achieves 500% ROI with FINBOA Payment Disputes

Carter Bank & Trust achieves 500% ROI with FINBOA payment dispute automation

Carter Bank & Trust, a regional bank in Virginia with $4.7 billion in assets, faced significant challenges due to its manual, paper-based payment dispute process. Handling an average of 126 disputes daily led to operational inefficiencies, growing backlogs, and substantial compliance risks. To address these issues, the bank chose to implement the FINBOA Payment Disputes solution.

By automating its dispute handling process with FINBOA, Carter Bank & Trust transformed its operations. The implementation successfully eliminated manual backlogs and errors, reduced compliance risk, and improved operational efficiency. This resulted in a measurable 500% return on investment for the bank.

Carter Bank & Trust