Case Study: Yoma Bank achieves mass‑market digital banking growth with Finastra's Fusion Digital & Fusion Essence

Yoma Bank Brings World-Class Banking to the People of Myanmar

Yoma Bank, one of Myanmar’s largest private banks, faced the challenge of bringing convenient, affordable banking to a largely unbanked population (less than 20% of 53 million people) while scaling operations and replacing manual processes. To reach mass-market customers—many of whom prefer mobile banking—and handle rising transaction volumes, Yoma Bank partnered with Finastra and selected Fusion Essence and Fusion Digital (Fusion Digital Channels/Platform) to modernize its core and digital channels.

Finastra implemented Fusion Essence as Yoma Bank’s core banking system and Fusion Digital to deliver mobile services (including the Yoma Bank SMART Solution). The result: automated routine tasks, branch data-sharing so customers can transact anywhere, redeployed staff to customer-facing roles, and rapid customer growth—around 400,000 customers with an additional ~70,000 onboarded since SMART launched—plus strong traction with Wave Money (30,000 agents and ~1,000 joining monthly). Finastra’s solutions improved service, increased market share (especially among younger customers) and boosted operational agility and profitability.

Yoma Bank

Hal Bosher

Chief Executive Officer