Case Study: Vietcombank achieves payments modernization and near-100% STP with Finastra Global PAYplus

Vietcombank boosts payment efficiency with Finastra and achieves close to 100% STP

Vietcombank, a leading Vietnamese financial institution with $60 billion in assets, embarked on a digital transformation roadmap to become the country's number one digital bank by 2025. A key strategic objective was to modernize its backend payment processing infrastructure to support this goal. To address this challenge, the bank partnered with vendor Finastra to implement its Global PAYplus solution.

Finastra's Global PAYplus solution enabled Vietcombank to consolidate multiple payment services onto a single, modern platform. The implementation resulted in significantly increased operational efficiency and a straight-through processing (STP) rate of close to 100%. For Finastra's customer, these improvements helped support the bank's mission to digitize all payment activities, enhanced the customer experience, and prepared its infrastructure for future innovations like embedded payments and e-commerce solutions.

Vietcombank