Case Study: Tonik drives financial inclusion and faster growth with Finastra Essence

Tonik boosts financial inclusion with Finastra Essence and automates 75% of inquiries

Tonik, the first digital bank in the Philippines, sought to drive financial inclusion and innovation with a next-generation digital banking platform. To enhance service delivery and launch new products efficiently, they partnered with vendor Finastra and implemented their Essence core banking solution.

Finastra's solution provided a cloud-first platform with advanced API functionality, enabling greater operational efficiencies and personalized customer experiences. The implementation resulted in a 94% growth in Tonik's consumer loan portfolio and allowed 75% of customer inquiries to be resolved automatically by AI, demonstrating significant measurable impact from Finastra's technology.

Tonik