Case Study: Puerto Rico Federal Credit Union achieves uninterrupted, disaster‑proof access to financial services with Finastra's Fusion Digital Banking

Puerto Rico Federal Credit Union disaster-proofs access to financial support

Puerto Rico Federal Credit Union, a member‑owned cooperative serving San Juan with about 22,000 members, faced the challenge of keeping critical financial services available during frequent natural disasters and the COVID‑19 pandemic. To ensure uninterrupted, 24/7 access and support community financial resilience, the credit union turned to Finastra and its Fusion Digital Banking platform to build customizable virtual services.

Finastra delivered Fusion Digital Banking as the foundation for a resilient, dual‑language mobile and online banking experience that was customized for the credit union’s community needs. The project, completed well ahead of schedule (planned for seven months but finished in roughly three), launched alongside a new call center, improved compliance and accessibility support from Finastra, and helped drive strong outcomes — Puerto Rico Federal Credit Union’s assets grew almost 26% in a few years while members gained reliable remote access to services.

Puerto Rico Federal Credit

Jomar Martinez

Chief Executive Officer