Case Study: International Bank of Qatar achieves over 99% payment STP with Finastra's Fusion Payment Manager

IBQ Embraces Electronic Payments and Increases STP Rate to Over 99%

International Bank of Qatar faced rapidly rising online banking and electronic payment volumes that threatened to overwhelm capacity, increase operating costs and elevate operational risk while still meeting regulatory requirements such as QATCH. To modernize its payments environment and avoid costly manual processing, the bank engaged Finastra and deployed Fusion Payment Manager as the core payments platform.

Finastra implemented Fusion Payment Manager as a centralized payment hub (nine‑month rollout), standardizing end‑to‑end workflows, automating routing and integrating with existing systems. As a result, International Bank of Qatar increased straight‑through processing for euro payments to over 99%, absorbed about 10% year‑on‑year transaction growth without added manual effort, reduced rework and costs, and consistently met regulatory and SLA requirements.

International Bank of Qatar

Jennifer Heffernan

Head of Operations