Case Study: First Guaranty Bank achieves greater lending efficiency with Finastra Preferred Active Support

First Guaranty Bank saves hours with Finastra Preferred Active Support

First Guaranty Bank sought to enhance its lending operations and get expert guidance and quick support for its LaserPro system from Finastra. The bank needed a solution that would provide a personalized support experience to help keep its processes running smoothly.

Finastra implemented its Preferred Active Support model for First Guaranty Bank, providing monthly meetings and direct access to a dedicated support team. This solution delivered timely answers, expert sessions, and quick responsiveness, which significantly improved the bank's operational efficiency. Finastra's support saved the lending systems administrator a considerable amount of time previously spent searching for solutions, reduced manual effort, and increased the team's confidence in their lending technology.

First Guaranty Bank