Case Study: Firefighters First Credit Union increases system performance with Finastra Preferred Active Support

Firefighters First Credit Union speeds system improvements with Finastra Preferred Active Support in 2 years

Firefighters First Credit Union, a user of Finastra's Mortgagebot lending solution, faced challenges in efficiently improving its system due to a lack of resources, tooling, and time. This impacted their ability to rapidly design, configure, and release necessary improvements for their production users and member experience.

By implementing Finastra's Preferred Active Support package, the credit union established a collaborative partnership with the vendor. This proactive support model enabled them to quickly pinpoint areas for improvement, leading to a marked increase in the number of changes and system enhancements they could efficiently complete. The solution from Finastra provided the expertise needed to positively impact both user experience and operational efficiency.

Firefighters First Credit Union