Case Study: Dupaco Community Credit Union achieves better member engagement, efficiency and accuracy with Finastra's Fusion Phoenix workflow manager

Dupaco Drives Stellar Service with Workflow Automation

Dupaco Community Credit Union, a member-owned financial cooperative serving more than 109,000 members, needed to maintain its high-quality, personalized service while growing into new markets. To free frontline teams from repetitive administrative work and improve member engagement, efficiency and accuracy, Dupaco turned to Finastra and its Fusion Phoenix solution, implementing the Fusion Phoenix workflow manager to streamline key processes.

Using Finastra’s Fusion Phoenix workflow manager, Dupaco automated workflows including payroll, transfers and its seasonal Pay Pause promotion (10,000–15,000 requests), reducing a team of 10–15 people to just three for that process. The Finastra solution delivered consistent, auditable end-to-end workflows, cut manual data entry and errors, improved response times and member experience, and freed staff to focus on face‑to‑face service while helping control costs.

Dupaco Community Credit Union

Erik Chaston

Workflow Developer