Case Study: Decorah Bank & Trust Company optimizes lending services with Finastra Preferred Active Support

Decorah Bank & Trust Company resolves support cases the same day with Finastra

Decorah Bank & Trust Company, a community bank in Iowa, needed to optimize its use of the Finastra LaserPro lending platform to support its growth and improve the efficiency and scalability of its loan documentation processes.

Finastra implemented its Preferred Active Support service, which provided proactive, real-time support and a Product Optimization Review. This solution allowed the bank to fine-tune its use of LaserPro, resulting in improved efficiency and faster case resolution, often on the same day. According to a bank executive, Finastra acted as a trusted advisor, helping the bank meet its long-term goals.

Decorah Bank & Trust Company