Case Study: Business First Bank achieves streamlined core operations and accelerated growth with Finastra's Fusion Phoenix

Business First Bank Fuels Growth with Finastra

Business First Bank, a $2.1 billion-asset community bank with 25 branches, was expanding rapidly through organic growth and acquisitions and struggled with time-consuming, error-prone manual processes (re-keying data, card reissues, chargebacks). To modernize its core and gain better customer insight, the bank selected Finastra and migrated to its Fusion Phoenix core banking platform, with plans to leverage Fusion Analytics and Finastra’s lending and documentation tools.

Finastra implemented Fusion Phoenix — alongside Fusion Analytics, Fusion DecisionPro, Fusion LaserPro and Fusion CreditQuest — to automate workflows, unify data and simplify user experience. The new platform eliminated re-keying, cut about 15 minutes from several repetitive processes, reduced errors and training time, and gave Business First Bank a scalable, analytics-ready core to support growth and boost share of wallet.

Business First Bank

Keith Mansfield

Executive Vice President and Chief Operations Officer