Case Study: Banco CTT achieves rapid branch expansion and boosted market share with Finastra

Banco CTT Shakes Up Portugal’s Retail Banking Market

Banco CTT, a new retail bank launched by CTT Correios de Portugal, set out to shake up Portugal’s retail banking market by rapidly rolling out branches and delivering an exceptional omni‑channel customer experience. To build a compliant, modern core and accelerate digital onboarding, Banco CTT selected Finastra, implementing Fusion Essence as its core banking platform and Fusion Digital Channels for mobile and online services.

Finastra (with partner Deloitte) delivered Fusion Essence and Fusion Digital Channels to meet a seven‑month launch timeline, enabling Banco CTT to open 51 branches in one day and automate account onboarding so applications are processed in minutes and customers can use accounts the same day. The Finastra solution sped product launches, boosted customer engagement and satisfaction, and supported rapid national expansion — helping Banco CTT foster loyalty and grow its market share.

Banco CTT

Luis Amado

Chief Operating Officer