Case Study: American Express achieves standardized, global customer remittances with Finastra's payment services hub

American Express Transforming Global Customer Remittances with a Payment Services Hub

AMEX, a global payments leader processing over 450 million proprietary payments annually, faced fragmented legacy systems, rising regulatory and industry standards, and growing customer experience and operational risks. To standardize processes, improve customer cross‑channel experience and strengthen control and compliance, AMEX selected a payment services hub solution — implementing Fundtech’s Fusion Global PAYplus (Fundtech is now part of Finastra) with Finastra as the vendor partner.

Finastra implemented Fusion Global PAYplus via a hybrid, phased rollout (50 deployments by market and payment type), moving into production within 14 months and routing live payment volumes through the hub while ramping to migrate all U.S. volume. The implementation delivered measurable outcomes for AMEX: improved end‑to‑end tracking and controls, faster issue recovery, reduced regulatory risk, and cost savings from decommissioning legacy systems and automating manual processes.

AMEX

Neha Patel

Vice President of Global Payments Transformation