Case Study: First Guaranty Bank achieves operational efficiency and time savings with Finastra Strategic Engagement

First Guaranty Bank relies on Finastra Strategic Engagement for operational efficiency

First Guaranty Bank partnered with Finastra to improve its lending operations after taking responsibility for LaserPro. The bank needed faster, expert guidance and personalized support to troubleshoot product updates, optimize settings, and keep lending processes running smoothly.

Finastra implemented its Strategic Engagement model—providing monthly meetings, direct access to a dedicated team, and expert LaserPro sessions—which led to quicker issue resolution (responses usually within an hour or by day’s end), reduced manual effort, and significant time savings for the bank. As a result, First Guaranty Bank reports improved operational efficiency and greater confidence in its lending technology thanks to Finastra.

First Guaranty Bank

Luke Lavergne

Lending Systems Administrator