Case Study: Seagate Recovery Services achieves 30% cost savings and faster revenue recognition with FinancialForce Revenue Management

Seagate - Customer Case Study

Seagate Recovery Services, a business unit of Seagate that provides data-recovery services, struggled with a homegrown finance system that didn’t integrate with Salesforce CRM, forcing staff to spend excessive time on revenue collection, reporting was slow, and the company needed to move from cash to accrual accounting. To solve these challenges they selected FinancialForce, deploying FinancialForce Revenue Management and FinancialForce Billing to link finances directly to Salesforce transactions.

FinancialForce automated billing and ledger posting, enabled accrual-based revenue recognition, and provided built-in reporting and faster customization on the Salesforce platform. As a result, FinancialForce helped Seagate Recovery Services cut costs by 30%, reduce average “time to dollar” from 42 to 14 days, save $0.25M/year in IT costs, shorten period close from 11 to under 5 days, and free teams to focus on customer service.

Seagate

Paul Steele

Sr Director