Case Study: Safe Orthopaedics achieves accurate surgery tracking, error-free billing and scalable cloud operations with FinancialForce

Safe Orthopaedics - Customer Case Study

Safe Orthopaedics, a small biotech company developing single-use, traceable orthopaedic procedure kits, needed a way to track products by serial number/lot, accurately record what was used in each surgery, and tightly link surgery reports to invoicing and replenishment while avoiding complex pricing errors. To address these challenges the company chose cloud-based FinancialForce solutions (notably FinancialForce Accounting, FinancialForce SCM and FinancialForce Spend Management) integrated with Salesforce.

FinancialForce implemented an integrated cloud solution that enforces approved pricing, pushes inventory movements from SCM into FinancialForce journals, automates the flow from opportunity to surgery to replenishment and billing, and provides a 360° view of accounts. The result is fewer billing errors, accurate surgical usage records, faster payable processes, better customer service via Salesforce case logging, and a scalable structure that reduces the need to hire as Safe Orthopaedics grows.

Safe Orthopaedics

Brian Sill

Senior Director Sales Operations