Case Study: NTT Centerstance achieves streamlined, automated finance and real-time business insight with FinancialForce Accounting

NTT Centerstance - Customer Case Study

NTT Centerstance, a Portland-based consulting firm focused on business transformation, was struggling with slow, disconnected systems (QuickBooks/QuickArrow), labor-intensive manual processes, backlogged projects, and a lack of a single view of performance after acquiring Ventus Solutions. To address these challenges they implemented FinancialForce solutions—notably FinancialForce Accounting (with FinancialForce Billing and PSA) on the Salesforce platform—to unify finance and CRM workflows.

FinancialForce consolidated NTT Centerstance’s opp-to-cash processes on one platform, enabling one-click invoicing, real-time reports, streamlined approvals, and Chatter-powered collaboration. As a result, FinancialForce delivered measurable impacts: approval cycles shrank from days or weeks to minutes, resource and hiring decisions are made with confidence, data is real-time and accurate, and cross-department visibility reduced inefficiencies and email volume.

NTT Centerstance

John Marshall

Managing Director Delivery