Case Study: Nexidia achieves real-time project visibility, improved utilization and 16 hours/week savings with FinancialForce PSA

Nexidia - Customer Case Study

Nexidia, a multimedia software company that provides customer interaction analytics, was struggling with fragmented homegrown processes, poor visibility into utilization and capacity, time lost to manual reporting and rekeying, and Project Managers who lacked access to project-level information. To solve these challenges, Nexidia selected FinancialForce and deployed FinancialForce PSA.

FinancialForce implemented FinancialForce PSA as a single, real-time system across finance, sales, services and partners, enabling shared data and smarter reporting. The change saved about 16 hours per week on reporting, raised utilization by several points, gave management true utilization and profitability visibility, allowed Project Managers to view full project details and milestones, and helped Nexidia identify a new revenue stream (launching a Customer Advocacy Department). FinancialForce’s solution also improved backlog management and team collaboration.

Nexidia

Kathi Hohl

Director of Operations