Case Study: Netsmart achieves 20% higher consulting gross margin and low-80s utilization with FinancialForce PSA

Netsmart - Customer Case Study

Netsmart, healthcare’s largest post‑acute EHR provider, faced limited project visibility, manual spreadsheet processes, and a lack of predictive insight across projects, people and finances. To solve these challenges they adopted FinancialForce, deploying FinancialForce PSA (integrated with their CRM) to replace Excel and their internally developed tracking tools.

FinancialForce delivered real‑time visibility into projects, staffing and financials, enabling better capacity planning, forecasting and resource decisions. The results were measurable: consulting gross margin increased 20% year‑over‑year, utilization rose from the high‑60s to the low‑80s, and forecasting became essentially instantaneous (a 99% improvement), while cross‑team collaboration and revenue capture improved. FinancialForce’s PSA also helped Netsmart win industry recognition for its results.

Netsmart

Doug Able

EVP of Counsulting & Professional Services