Case Study: iSoftStone achieves real-time consolidated financials and streamlined resource management with FinancialForce

iSoftStone - Customer Case Study

iSoftStone, a China-based IT services provider, faced fragmented finance and delivery systems (homegrown tools, Innotas, QuickBooks) that produced out-of-date management reports, error-prone profit & loss statements needed for bank funding, separate spreadsheets per company, and audit cycles that could take up to three months. After an initial vendor failed to integrate with Salesforce, iSoftStone selected FinancialForce and its FinancialForce SRP product to address these issues.

FinancialForce implemented SRP on Force.com to unify CRM, financials and operations, introduce role/object permission controls, automate resource requests and scheduling, and consolidate reporting. The deployment met about 95% of iSoftStone’s requirements, improved invoice accuracy and decision-making with shared dashboards, sped up resource assignment, and eliminated much of the manual manipulation and lengthy audit work that previously took months.

iSoftStone

Carl Swart

Senior Director