Case Study: Imprivata achieves streamlined, scalable healthcare IT services and real-time visibility with FinancialForce PSA

Imprivata - Customer Case Study

Imprivata, a leader in healthcare IT security, was growing quickly and outgrew spreadsheet-based project tracking. The Project Management Office faced inaccurate data, painful manual tracking, and limited visibility into global implementations and budgets, and selected FinancialForce’s FinancialForce PSA to automate services management and integrate with Salesforce.

FinancialForce delivered FinancialForce PSA natively on Salesforce, creating a single customer record across sales, services and finance, automating time and expense tracking, and enabling real-time decisions and faster project kickoffs. The solution gave Imprivata clear red/yellow/green project health views, allowed managers to oversee hundreds of projects at a glance, eliminated unbilled time, improved budget transparency, and simplified global resource matching—helping the PMO keep pace with company growth.

Imprivata

Tammy Godin

Manager, Project Management Office