Case Study: Greenway Health achieves unified project visibility and faster, compliant service delivery with FinancialForce

Greenway Health - Customer Case Study

Greenway Health, an enterprise healthcare IT provider, struggled after a merger with three different services management systems that were disconnected from Salesforce—OpenAir in particular failed to provide visibility into projects, utilization and forecasting. To solve this, Greenway turned to FinancialForce and deployed FinancialForce PSA along with FinancialForce Revenue Management on the Salesforce platform.

FinancialForce delivered an integrated PSA and revenue-management solution that provided automation, analytics, HIPAA-compliant security and unified views of projects, scheduling and utilization. The FinancialForce deployment gave Greenway real-time visibility to spot margin issues, improved forecasting and resource planning, reduced finance report requests, saved users roughly four hours per day, kept projects on time and on budget, and increased customer satisfaction and services scores.

Greenway Health

Debbie Mattingly

Senior Director Professional Services