Case Study: Esker achieves improved project visibility and increased utilization with FinancialForce PSA

Esker - Customer Case Study

Esker, a growing cloud-document automation and services organization, struggled with poor project visibility, hard-to-find information and painful time tracking under QuickArrow. To address these issues they implemented FinancialForce PSA, bringing projects, people, time tracking and financials into a single integrated services app.

FinancialForce PSA enabled Esker to drill into budget vs. actual, prioritize projects with a new ranking system, and track baseline vs. actual go‑live dates for better accountability. As a result, time and expense entry dropped from seven clicks to less than three, utilization visibility and numbers improved, single‑click access to opportunity data replaced multiple entries, and global best practices and an incentive program have driven measurable time savings and stronger project delivery.

Esker

Ben Braun

Director US professional Services