Case Study: Dialogue Communications cuts month-end close from 6 weeks to 10 days and gains global financial visibility with FinancialForce Accounting

Dialogue Communications - Customer Case Study

Dialogue Communications, a global provider of mobile messaging and payment solutions with operations in the UK, Australia and Cape Town, faced chronic accounting problems and poor cross‑country visibility that left bad practices undetected and prevented global reporting. To address this, Dialogue engaged FinancialForce and adopted FinancialForce Accounting (with FinancialForce Billing also in use) to better leverage their Salesforce CRM and consolidate financial information.

FinancialForce implemented an end‑to‑end accounting solution that automated processes and enabled real‑time, global reporting; as a result month‑end was cut from six weeks to under 10 days, manual errors were reduced, planning is now based on accurate data, global sales/sector insights became available, and headcount was reduced by two. FinancialForce’s solution delivered dramatically improved visibility and measurable operational and cost benefits.

Dialogue Communications

Perry Offer

Global CFO