Case Study: City Box Holding B.V. achieves centralized accounting and streamlined billing with FinancialForce Accounting

City Box Holding B.V. - Customer Case Study

City Box Holding B.V., a Netherlands-based storage and packaging services provider, faced fragmented financial operations with 23 different homegrown accounting systems—one per store—causing duplicate customer records, manual consolidation of reports, three-day delays to issue single invoices for multi-location customers, and a separate billing resource at each location. Seeking a single system of record, City Box implemented FinancialForce Accounting (with FinancialForce Billing) to centralize finance and customer data.

FinancialForce delivered a centralized accounting and billing solution that created one customer record and one view of accounts across all locations, enabling one invoice per account and standardized processes for 12,000 customers. The change reduced invoicing staff from 23 to 3, consolidated 23 direct-debit batches into a single monthly €800 batch (saving bank fees), automated collections to zero hours, and provided 35–40 ready reports—improving service levels, speeding billing, and helping City Box win larger corporate clients. FinancialForce enabled these measurable efficiency and service gains.

City Box Holding B.V.

Ronny Schuyt

CFO