Case Study: Blackbaud achieves accurate utilization tracking and capacity planning with FinancialForce PSA

Blackbaud - Customer Case Study

Blackbaud Inc, a medium-sized Software/SaaS company serving nonprofits, was hampered by a legacy services system that prevented effective resource planning, project visibility, information sharing, and meaningful reporting. To address these challenges they adopted FinancialForce PSA from FinancialForce.

FinancialForce implemented its Salesforce-native FinancialForce PSA to link services with Sales Opportunities and products, enabling utilization-to-target tracking, resource forecasting, automated monthly revenue recognition, and much finer-grained reporting. As a result, Blackbaud Inc now accurately reports utilization and burn rate, plans capacity, dramatically reduced time spent on time-card approvals, and realized improved delivery effectiveness, higher profitability, and happier customers.

Blackbaud

Kendrick Gibson

Business Application Programmer, Blackbaud