Case Study: Akamai achieves a single source of truth and halves integration effort with FinancialForce PSA

Akamai - Customer Case Study

Akamai, a global provider of cloud services for customers like the BBC, Apple and Microsoft, was struggling with a fragmented service business running on nearly half a dozen different systems, excessive email, manual time and billing processes, and a lack of reliable data for forecasting. To solve this, Akamai adopted FinancialForce PSA to create a single source of truth for projects, finances and people.

FinancialForce implemented a unified PSA solution with templated projects, automated billing and workflows, and global visibility across teams. As a result, Akamai boosted timesheet compliance from 60% to 95%, cut the average level of effort for professional services integrations to less than half, improved resource agility and response times, and gained reliable data to support faster, smarter decisions and scalable growth.

Akamai

Jason Stonehouse

Manager Systems Management and Improvement