Case Study: Ahead LLC achieves real-time project visibility and streamlined delivery with FinancialForce PSA

Ahead LLC - Customer Case Study

Ahead LLC, a Chicago-based IT services firm, struggled with a disconnect between management, sales, and field engineers and lacked visibility into the sales pipeline and project status. To solve this, Ahead implemented FinancialForce PSA (part of the FinancialForce suite) as a central system to align sales, resource planning and project tracking.

FinancialForce provided a centralized PSA solution with real-time reporting and granular time and expense tracking, enabling Ahead to staff the right people for the right jobs and streamline processes. The implementation led to on-demand reporting that reduced headcount, a 20% increase in cross-department collaboration via Chatter, a 15% reduction in email volume, easier timecard/expense tracking, and improved customer service.

Ahead LLC

Jocelyn Garrison

Financial Analyst