Case Study: Taipei European School achieves scalable, secure communication with Finalsite

Transforming Parent & Staff Communication with a Unified Web & Mobile Platform

Taipei European School needed a more reliable, scalable way to communicate with parents and staff after relying on an old bulk email system and manual processes that caused send limits, bounced messages, and privacy risks. Using Finalsite Messages, the school also wanted to keep email lists accurate through automatic syncing and improve communication across departments.

Finalsite implemented Finalsite Messages and Finalsite Forms to create a unified, secure communication platform. The school now sends 45,000 to 60,000 emails per month with full analytics, fewer risks, and no manual list updates, while forms are routed directly to departments like Admissions, HR, and IT. This has saved time across departments and improved planning through better tracking of submissions.

Taipei European School

Kerry Nockolds

Director of Marketing and Communications