Case Study: Microfiber Wholesale achieves 0.2% order error rate and real-time inventory accuracy with Finale Inventory

Microfiber Wholesale - Customer Case Study

Microfiber Wholesale is a third‑generation, family‑owned supplier founded in 1946 that shifted in the 2000s to selling microfiber products primarily via its eCommerce site and Amazon. As sales moved online, the company struggled with inventory visibility, frequent stockouts, a broken shipping process, and a 2–3% order error rate—problems that required a warehouse-level system able to sync real‑time stock across sales channels.

Implementing Finale Inventory (in under a month) plus ShipStation gave Microfiber Wholesale barcode‑driven receiving, picking, packing, stock takes, automatic reorder triggers and marketplace synchronization. The result: order errors fell to 0.2%, inventory counts became consistently accurate and trusted, picking and shipping were streamlined so anyone could fulfill orders, and the company enjoyed its most profitable year and eliminated stressful year‑end counting.

Microfiber Wholesale

Brett Haney

President