Case Study: Miller Nash Graham & Dunn achieves streamlined integrated records management with FileTrail

Superior service aids firm’s successful transition to a fully integrated RM/DM solution

Miller Nash Graham & Dunn LLP, a prominent West Coast law firm with 160 attorneys and offices in Portland, Seattle, Vancouver, and Long Beach, needed to move away from older, separate document and records management systems to a more modern, integrated platform. The firm wanted a solution that would streamline the full document life cycle, including the management of a large volume of paper files.

FileTrail provided the records management component of a fully integrated RM/DM solution, working with NetDocuments and Intapp to create seamless integrations and automated data synchronization. With FileTrail, Miller Nash Graham & Dunn LLP gained a single platform to manage both paper and electronic files, improved efficiency and user experience, and completed implementation and training with minimal disruption; while no hard metrics were given, the firm reported significantly better functionality, productivity, and customer service.

Miller Nash Graham & Dunn LLP

Lori Hughes

Lead Operations and Information Security Officer