Case Study: High Peak Steels streamlines certificate retrieval and improves customer service with Filestar

High Peak Steels - Customer Case Study

High Peak Steels, a leading steel stockholder, faced a significant administrative challenge in managing and retrieving critical test certificates stored in filing cabinets. This process caused delays and became a burden as request volumes grew. The company turned to Filestar for a solution to this inefficient document management problem.

Filestar provided a solution that automated the filing process by scanning and automatically recognizing key document numbers. This drastically reduced manual input and saved time. The implementation allowed sales staff to retrieve and send documents to customers within seconds, greatly improving customer service. Pleased with the results, High Peak Steels expanded its use of Filestar to manage a wider range of documents, including delivery notes and invoices.

High Peak Steels

Mark Thornley

Managing Director