Case Study: Custom Box Agency scales design approvals with Filestage

How Custom Box Agency scaled their design approval process to 50+ designs a week

Custom Box Agency, a US-based customer experience design agency, faced significant challenges in scaling its design approval process for dozens of custom box assets per project. Their reliance on email and Slack led to overwhelming, messy communication chains that confused both their team and their clients. This created delays, increased the risk of errors, and hampered their ability to manage multiple clients effectively, driving their search for a specialized solution from a vendor like Filestage.

By implementing Filestage, the agency centralized all design files, versions, and feedback into one intuitive platform. This created a transparent and accountable approval process where clients could easily review and formally approve assets, drastically reducing last-minute changes and production errors. As a result, Custom Box Agency successfully scaled its operations to handle over 50 designs a week, streamlining approvals to within 24 hours and eliminating the costs associated with rework.

Custom Box Agency

Mark Stern

CEO