Case Study: One Hour Translation achieves zero file-upload support calls with Filestack

One Hour Translation Reduced Its File Upload Support Calls to Zero Thanks to Filestack

One Hour Translation, the world’s largest and fastest online translation service, faced inconsistent, slow and limited file uploads for large customer files (30–50 MB) and lacked support for sources like FTP and Dropbox. After evaluating options, One Hour Translation chose Filestack’s file-upload solution (the Filestack JavaScript uploader with direct delivery to S3) to solve reliability, size limits, and multi-source upload needs.

Filestack provided a one-stop uploader that delivers files instantly to the customer’s S3 bucket and supports larger files and external sources. As a result, One Hour Translation eliminated its 30 MB limit, offloaded upload support and developer work to Filestack, and reduced file upload support calls to zero — stopping customer complaints and saving time and money.

One Hour Translation

Oren Yagev

CTO and Co-Founder