Case Study: BayFirst processes a year’s SBA loan volume in two months with FileInvite

Digitizing Document Collection Processes Helps Top 10 SBA Lender Handle More Loans

BayFirst, a top U.S. SBA lender, faced a significant challenge scaling its manual, email-based loan document collection process. This inefficient system caused delays for staff and borrowers and provided no visibility into the pipeline, a problem that became critical when pandemic-related loan demand surged. To address this, BayFirst implemented the FileInvite document collection platform.

Using FileInvite’s automated solution with its open API, BayFirst integrated it with their existing systems to create a streamlined, branded portal for borrowers. The vendor’s platform automated follow-ups and provided management with real-time dashboards. The results were dramatic: BayFirst processed a full year's equivalent loan volume in just two months, saved over two hours per application, and handled over 9,000 loan inquiries within the first four months of implementation.

BayFirst

Matt Nicolosi

VP and Director of Strategic Growth Initiatives