Case Study: Edgefield County Hospital achieves faster, paperless insurance claims processing and 67% reduced storage with FileHold

Edgefield County Hospital - Customer Case Study

Edgefield County Hospital (ECH), a community hospital in Edgefield, SC with 15 physicians serving about 332 admitted patients and 12,000 outpatients annually, needed a better way to manage roughly 15,000 pages of insurance remits and claim documents each year. Their existing scanning process was slow, lacked batch scanning, consumed staff time and physical storage space, and made timely access to insurance records difficult.

ECH implemented FileHold document management with EMC Captiva QuickScan Pro and a Fujitsu fi-6130 scanner, using barcoded face sheets and Watched Folders to automate indexing and ingestion. The integrated solution enabled multi-user access, reduced filing labor, and brought a batch of remits into the system in under a minute; paper storage dropped by 67%, and the hospital achieved faster, more secure, and cost-effective management of patient insurance records.

Edgefield County Hospital

Juli Corley

IT, Edgefield County Hospital