Case Study: RAF Benevolent Fund achieves paperless archives, instant information access and improved compliance with FileHold Document Management

Document Management to Improve Information Sharing

The RAF Benevolent Fund (RAFBF) is a UK charity founded in 1919 that provides care and support to RAF personnel and their families, spending over £22 million annually to help more than 68,000 people. As an independent charity with low overheads, the RAFBF faced a major operational challenge: large, long-running paper case files and archives made finding, accessing and sharing information slow and space-intensive, especially when downsizing premises.

Working with systems integrator I-Quest, the RAFBF scanned and migrated its archives into FileHold document management, with all new documents either saved electronically or scanned directly into case folders. FileHold’s full-text indexing and auto-tagging streamlined search and retrieval, now linking case content across systems, improving document sharing, speeding access from hours to moments, and strengthening compliance and data protection.

RAF Benevolent Fund

Gary Ross

Head of IT