Case Study: Cedarville University achieves better student service and process efficiency with FileBound

Cedarville University - Customer Case Study

Cedarville University needed a better way to manage student and staff documents, replacing paper-based filing cabinets and manual routing that made records hard to find and slowed service. Working with Filebound, the university wanted electronic document storage, online forms, and automated workflows to improve admissions, internal requests, and access to student information.

Filebound implemented workflow automation and document management across more than eight departments, integrating with Cedarville University’s student information system and replacing 14 paper forms with electronic ones. The results included automating more than 20 business processes, saving 22,000 pages of printing annually in one area and up to 70,000 more in admissions, clearing an entire room of file cabinets, and cutting Human Resources approval times by at least 70% from weeks to just 2–3 days.

Cedarville University

Becky Dufresne

Associate Registrar for Records & Registration