Case Study: Wheat Belt achieves 800% faster member response times with FileBound

Buying group increases member response time by 800% without increasing costs

Wheat Belt, a stockholder-owned buying group serving nearly 200 members and about 1,400 vendors, was struggling with paper-heavy manual processes that drove up operating costs and slowed member and vendor service. The company needed a way to eliminate growing paper files and improve responsiveness, and it chose Filebound with support from Select Imaging.

Filebound implemented document and workflow automation, including e-forms, document management, and invoice scanning, to streamline more than 300,000 documents a year. The results were significant: vendor invoice processing dropped from 3 days to 8 hours, credit and adjustment requests fell from 60 days to 1 day, and Wheat Belt improved service without adding staff or raising prices.

Wheat Belt

Steven Nash

director of finance and information systems